Returns & Exchanges

At The Runway Company, we want you to be completely satisfied with your purchase. If your new fashion find isn't the perfect fit, we offer easy returns and exchanges within 30 days of delivery.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.

• 2.
  Prepare Your Package

  Securely pack your items in their original packaging with all tags attached, ensuring the garment is in its original, unworn condition.

• 3.
  Attach the Label

  Print the prepaid shipping label provided via email and affix it to the outside of your package over any old shipping labels.

• 4.
  Drop Off and Track

  Drop your package at any authorized carrier location and keep your tracking number to monitor your refund status as it is processed.